Information We Collect

Personal Information You Provide

When you register for our learning programs or contact us, we collect information you voluntarily share:

• Full name and professional title
• Email address and phone number
• Educational background and work experience
• Payment information (processed through secure third-party providers)
• Communication preferences and course interests

Automatically Collected Data

Our platform automatically gathers certain technical information to improve your experience:

• IP address and approximate geographic location
• Device type, browser information, and operating system
• Pages visited, time spent on each section, and navigation patterns
• Course completion rates and assessment scores
• Login timestamps and session duration

How We Use Your Information

Your data helps us provide better educational services and maintain platform security. Here's what we actually do with it:

We don't sell your personal information to third parties. Ever. That's not our business model, and it never will be.

Data Sharing and Third Parties

Running an educational platform requires working with certain service providers. We share minimal necessary data with:

Essential Service Providers

• Payment processors – Handle transactions securely (we never see your full card details)
• Email service providers – Send course materials and program updates
• Cloud hosting services – Store platform data securely in Thailand-based servers when possible
• Analytics tools – Help us understand how students use the platform (anonymized where possible)

Legal Requirements

We may disclose your information if required by Thai law, court orders, or regulatory authorities. This includes situations involving potential fraud, security threats, or legal proceedings. We'll notify you when legally permitted to do so.

Your Rights Under Thai PDPA

Thailand's data protection law gives you significant control over your personal information. Here's what you can do:

1. Access your data – Request a copy of all personal information we hold about you
2. Correct inaccuracies – Update or fix any incorrect information in your account
3. Delete your data – Request removal of your information (with some legal exceptions)
4. Restrict processing – Limit how we use your data in certain circumstances
5. Data portability – Receive your data in a structured, commonly used format
6. Object to processing – Opt out of certain data uses, particularly marketing
7. Withdraw consent – Revoke permission for data processing based on your consent

How to Exercise These Rights

Send your request to [email protected] with "Data Rights Request" in the subject line. Include your full name and registered email address. We'll respond within 30 days as required by Thai law.

Some requests might require identity verification to protect your information. We may also need to retain certain data for legal or legitimate business purposes even after a deletion request.

Data Security Measures

Protecting your information isn't just about compliance. It's about maintaining the trust you place in us when you share your data.

Technical Safeguards

• 256-bit SSL/TLS encryption for all data transmission
• Encrypted database storage with regular security audits
• Multi-factor authentication options for account access
• Regular security patches and system updates
• Automated backup systems with secure off-site storage

Organizational Measures

• Limited employee access based on role requirements
• Mandatory security training for all staff members
• Strict vendor security requirements and regular assessments
• Incident response procedures with notification protocols
• Annual third-party security audits

Despite our best efforts, no system is completely secure. If we detect a data breach that affects your information, we'll notify you within 72 hours as required by Thai PDPA regulations.

Data Retention Periods

We keep your information only as long as necessary for legitimate purposes:

After these periods, we securely delete or anonymize your data unless we're legally required to keep it longer. You can request early deletion by contacting us directly.

International Data Transfers

We primarily store data on servers located in Thailand. However, some service providers may process data outside Thailand, including in the European Union, Singapore, and the United States.

When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Transfers to countries with adequate data protection laws recognized by Thailand
• Additional security measures to protect data during transmission
• Regular reviews of international provider compliance

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Most are essential for the platform to work properly, but some help us understand user behavior and improve services.

Types of Cookies We Use

• Essential cookies – Required for login, security, and basic functionality
• Performance cookies – Help us understand how visitors use the site (anonymized)
• Functionality cookies – Remember your preferences and settings
• Analytics cookies – Provide insights into user behavior and course effectiveness

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect platform functionality. We don't use advertising cookies or share data with ad networks.

Children's Privacy

Our educational programs are designed for professional financial analysts and adult learners. We don't knowingly collect personal information from individuals under 20 years of age (the age of majority in Thailand for data protection purposes).

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Significant changes will be communicated through email to registered users and a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when changes were last made. We encourage you to review this policy periodically, especially before sharing additional personal information.

Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may close your account and request data deletion.

Complaints and Regulatory Authority

If you're not satisfied with how we handle your privacy concerns, you have the right to file a complaint with Thailand's Personal Data Protection Committee (PDPC).

However, we'd appreciate the opportunity to address your concerns directly first. Many issues can be resolved quickly through direct communication with our team.