Our Approach to Refunds
We understand that circumstances change. When you enroll in our programs, you're making an investment in your professional development. But life happens — job changes, unexpected commitments, or simply realizing a course isn't the right fit.
That's why we've built a refund policy that balances fairness with the reality of running educational programs. Once you start accessing materials, our team has already allocated resources, prepared personalized feedback systems, and set aside instructor time for your cohort.
Full Refund Period
Request a complete refund within 7 days of purchase if you haven't accessed course materials or attended live sessions.
- No questions asked
- Must not have downloaded resources
- Zero attendance required
Partial Refund Window
Between days 8-14 after enrollment, you can receive a 50% refund if you've engaged with less than 20% of content.
- Content engagement tracked
- Maximum 2 modules accessed
- Attended fewer than 2 sessions
After 14 Days
Beyond two weeks or if you've engaged significantly with materials, refunds typically aren't available. Exceptions exist for extenuating circumstances.
- Medical emergencies
- Documented hardship
- Technical issues on our end
How to Request a Refund
Submit Your Request
Email us at [email protected] with your full name, enrollment date, and reason for requesting a refund. The more detail you provide, the faster we can process things.
Response within 24 hoursReview Process
Our team checks your account activity — what you've accessed, when you enrolled, and any interactions with instructors. We'll also consider any special circumstances you've mentioned.
1-3 business daysDecision & Communication
You'll receive a detailed email explaining our decision. If approved, we'll outline the refund amount and processing timeline. If denied, we'll explain why and discuss possible alternatives.
Within 2 business daysRefund Processing
Once approved, refunds are processed through the original payment method. Credit cards usually reflect changes within 5-7 business days. Bank transfers can take up to 10 business days.
5-10 business daysCommon Scenarios
Technical Problems
If you're unable to access course materials because of issues on our platform — video players not working, download links broken, or login problems we can't resolve — you're entitled to a full refund regardless of timing.
Course Not As Described
We work hard to accurately represent our programs. But if the content fundamentally differs from what was advertised — wrong skill level, missing modules, or different topics entirely — we'll issue a full refund within the first 14 days.
Medical or Family Emergencies
Life throws curveballs. We evaluate emergency situations on a case-by-case basis, even outside our standard refund windows. You may be eligible for a partial refund or the option to defer to a future cohort.
Duplicate Purchases
Accidentally enrolled twice? Hit the payment button multiple times? We'll refund duplicate charges immediately once we verify the error. This applies regardless of how much time has passed.
Refund Payment Methods
Credit/Debit Cards
Refunds return to your original card. Processing takes 5-7 business days depending on your bank.
Bank Transfers
Thai bank transfers process within 3-5 business days. International transfers may take 7-10 business days.
Digital Wallets
Refunds to digital payment platforms typically appear within 3-5 business days after approval.
We process all refunds in Thai Baht (THB). If you paid in a different currency, the refund amount reflects the exchange rate at the time of your original purchase.
Important Things to Know
- Promotional pricing and discounts don't affect refund eligibility — you'll receive back what you actually paid.
- Downloadable resources and certificates are revoked upon refund processing. You'll lose access to all course materials.
- If you received a refund and want to re-enroll later, you'll pay the current program price, which may differ from what you originally paid.
- Bundle purchases are assessed individually by component. You might qualify for a partial refund on some courses but not others.
- Corporate or group enrollments have separate refund terms outlined in your organization's agreement with us.
- Refund eligibility freezes if we detect policy violations — sharing login credentials, downloading materials for redistribution, or other misuse.
Questions About Refunds?
Our team is here to help walk you through the process. Whether you're considering a refund request or just want to understand your options, we're available to discuss your specific situation.
Email: [email protected]
Phone: +66 2 816 7406
Address: 136/13 Hua Ro, Mueang Phitsanulok District, Phitsanulok, Thailand